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Singularity
Veteran Op
Joined: Thu Jun 02, 2005 2:00 am Posts: 5558 Location: USA
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Well, somewhat. But the difference is legitimacy. If someone paid me $50 or more for a download product (which can be completely automated) and it took minutes, well that's just life. If it took hours, well glitch in the system. If it took days... that's neither, that's my fault for being too lazy to check the order queue. Weeks... I couldn't justify that, ever.
I wouldn't be in business if it took me weeks to get stuff delivered, and neither would most places. Imagine if you went to a restaurant, ordered, and they told you it would take 3 weeks to get your food. I know TW isn't JP's priority, and maybe there are extenuating circumstances in any given case, but it's certainly not good customer service either.
_________________ May the unholy fires of corbomite ignite deep within the depths of your soul...
1. TWGS server @ twgs.navhaz.com 2. The NavHaz Junction - Tradewars 2002 Scripts, Resources and Downloads 3. Open IRC chat @ irc.freenode.net:6667 #twchan 4. Parrothead wrote: Jesus wouldn't Subspace Crawl.
*** SG memorial donations via paypal to: dpocky68@booinc.com
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Sun Jul 29, 2007 9:35 pm |
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MPaulley
Staff Sergeant
Joined: Wed Jan 03, 2007 3:01 am Posts: 13 Location: United States
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This is poor customer service I am a very understanding person but this is going on two weeks now and I know he received the info because I got a return receipt like 4 days ago. I dunno what the hold up is and even if there is a good reason why not drop an email real fast and say so? If I performed like this at work I would be canned.
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Sun Jul 29, 2007 11:55 pm |
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River Rat
Chief Warrant Officer
Joined: Sat Feb 24, 2001 3:00 am Posts: 145
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This is so sad and there is no excuse.
River Rat
_________________ twgs.alienbase.net www.alienbase.net
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Mon Jul 30, 2007 12:42 am |
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Vulcan
Gameop
Joined: Fri Sep 03, 2004 2:00 am Posts: 2041 Location: Acworth, Georgis USA
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I also Emailed and ICQ'd JP as well, and hope he answers your request, keep me posted on the status, and I will keep on trying to get him as well.
_________________ Vulcan's Forge v1 TWGS telnet://vulcansforge.homeip.net:2002 v2 TWGS telnet://vulcansforge.homeip.net:23 Forum and site down for now. my Email is vulcan219@comcast.net now
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Mon Jul 30, 2007 11:28 pm |
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night_flyer
Staff Sergeant
Joined: Sat Jul 28, 2007 12:44 pm Posts: 11
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I sent in my money for the full enchilada on Saturday... $80.00 and other than the receipt from paypal I havent heard anything either. Im in no real hurry, but some sort of reply would be nice...
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Mon Jul 30, 2007 11:33 pm |
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Vulcan
Gameop
Joined: Fri Sep 03, 2004 2:00 am Posts: 2041 Location: Acworth, Georgis USA
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KK will also check into it for you too flyer, if you have an extended wait too.
_________________ Vulcan's Forge v1 TWGS telnet://vulcansforge.homeip.net:2002 v2 TWGS telnet://vulcansforge.homeip.net:23 Forum and site down for now. my Email is vulcan219@comcast.net now
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Mon Jul 30, 2007 11:39 pm |
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night_flyer
Staff Sergeant
Joined: Sat Jul 28, 2007 12:44 pm Posts: 11
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Vulcan wrote: KK will also check into it for you too flyer, if you have an extended wait too.
Cool... appreciate it... would like to fire it up as soon as possible ::evil grin::
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Tue Jul 31, 2007 2:40 pm |
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MPaulley
Staff Sergeant
Joined: Wed Jan 03, 2007 3:01 am Posts: 13 Location: United States
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Over 2 weeek now an still no word.
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Wed Aug 01, 2007 8:41 am |
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night_flyer
Staff Sergeant
Joined: Sat Jul 28, 2007 12:44 pm Posts: 11
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I recieved my codes this afternoon... woot!!!!
_________________ Gargoyles Landing BBS
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Wed Aug 01, 2007 3:57 pm |
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Vulcan
Gameop
Joined: Fri Sep 03, 2004 2:00 am Posts: 2041 Location: Acworth, Georgis USA
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MPaulley wrote: Over 2 weeek now an still no word.
Have you checked your junkmail folder? Just checking and maybe the spam filter is parsing it out? I will try with JP again. Maybe he forgot, well I will try again for you.
Vulcan
_________________ Vulcan's Forge v1 TWGS telnet://vulcansforge.homeip.net:2002 v2 TWGS telnet://vulcansforge.homeip.net:23 Forum and site down for now. my Email is vulcan219@comcast.net now
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Thu Aug 02, 2007 2:41 am |
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Vigo Carpath
Staff Sergeant
Joined: Wed Oct 24, 2007 4:25 pm Posts: 14
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mpaulley were you succesful getting your codes? I'm just on day 3 but if it's going to be a 2 week waiting list I'll contact paypal and have them reverse the charge.
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Fri Oct 26, 2007 5:15 pm |
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Vigo Carpath
Staff Sergeant
Joined: Wed Oct 24, 2007 4:25 pm Posts: 14
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day 5 and still nothing
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Sun Oct 28, 2007 2:52 pm |
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Kaus
Gameop
Joined: Tue Nov 19, 2002 3:00 am Posts: 1050 Location: USA
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I sent JP a question in a email on October 9th if I remember correctly it took me about 10 days to hear from him. Not to be a sqeeky wheel but my Fiancee is looking to buy me the 80$ package. I assumed my wait time on my email was due to time constraints, however if I purchased a package I would be a paying customer.
My birthday is Sunday and my Fiancee wants to give the server to me as a gift. Is it realistic to assume he will get the codes to me by Sunday if purchased tonight? The OP of this thread has allot more patience than I do as a consumer. Two weeks after purchasing a e-item would be way to long.
*Edit*
Regardless I have submitted my order based on Jp's past performance and involvement with this project. So I guess the clock is ticking for Sunday, at least for me. Can't wait to continue my scripting work on my Borg script!!
_________________ Dark Dominion TWGS Telnet://twgs.darkworlds.org:23 ICQ#31380757, -=English 101 pwns me=- "This one claims to have been playing since 1993 and didn't know upgrading a port would raise his alignment."
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Mon Oct 29, 2007 11:48 am |
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Vulcan
Gameop
Joined: Fri Sep 03, 2004 2:00 am Posts: 2041 Location: Acworth, Georgis USA
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Hopefully he will get the codes to both of you in a reasonable manner, if not, let me know or Zentock,we will get ahold of JP and see if we can help
Vulcan
_________________ Vulcan's Forge v1 TWGS telnet://vulcansforge.homeip.net:2002 v2 TWGS telnet://vulcansforge.homeip.net:23 Forum and site down for now. my Email is vulcan219@comcast.net now
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Mon Oct 29, 2007 1:46 pm |
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Vigo Carpath
Staff Sergeant
Joined: Wed Oct 24, 2007 4:25 pm Posts: 14
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I think reasonable has come and gone for an online purchase
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Mon Oct 29, 2007 7:57 pm |
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