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| Registration problems http://classictw.com/viewtopic.php?f=45&t=34665 |
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| Author: | Slinky [ Sat Jul 25, 2015 2:46 pm ] |
| Post subject: | Registration problems |
Tried to request my reg. codes from within the TWGS. Error was cannot contact mail server. Used my own mail program, got: Delivery to the following recipient failed permanently: support@eisonline.com The error that the other server returned was: 550 5.0.0 <support@eisonline.com>... User unknown So apparently that part of the server is non-functional. I tried e-mailing jpritch@eisonline.com and have heard nothing there either. Is the ability to retrieve codes gone? I would even just purchase a couple more nodes and slots, but am hesitant now with the flaky e-mail. |
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| Author: | Micro [ Mon Jul 27, 2015 11:13 am ] |
| Post subject: | Re: Registration problems |
Hi Slinky, It has been a few months since I have emailed JP, but he normally responds in a timely manner... He is probably un-aware that there is a problem with his mail server... I'm getting: 451 4.3.2 Please try again later Does anyone have another way to contact JP and let him know his mail server is down? |
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| Author: | Slinky [ Mon Jul 27, 2015 11:58 am ] |
| Post subject: | Re: Registration problems |
Thanks for the reply Micro. I feel like an idiot double posting this in 2 different areas, but I thought after a few days the first post would not show up. I have all the software (TW2002, Gold, TWGS) registered from a few years back, but just recently lost a box of papers that had a lot of door reg. codes in it. I would gladly just buy a couple more slots and a couple more nodes for the new TWGS version, but with the e-mail like it is I'm hesitant to do it. The old codes gave 100 nodes, which was way over my casual needs. |
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| Author: | Micro [ Mon Jul 27, 2015 2:16 pm ] |
| Post subject: | Re: Registration problems |
Your old codes will work with the new version, and JP wouldn't have any problem sending them to you if his email server was working. |
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| Author: | Micro [ Mon Jul 27, 2015 2:25 pm ] |
| Post subject: | Re: Registration problems |
The support address still appears to be down, but jpritch@eisonline.com appears to be working. Try sending your request to that address. |
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| Author: | Slinky [ Mon Jul 27, 2015 3:13 pm ] |
| Post subject: | Re: Registration problems |
I sent 2 e-mails last week with a couple of days between the two. I used jpritch@eisonline.com. No bounce messages, but no replies either. I also sent a PM to him on the forums here that is still unread. Vacation? Hopefully something simple like that. I can only think that eventually they will get replies. |
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| Author: | Slinky [ Thu Jul 30, 2015 6:29 am ] |
| Post subject: | Re: Registration problems |
The mail server is at least giving a slightly different response now, albeit not a good one: Google tried to deliver your message, but it was rejected by the server for the recipient domain eisonline.com by inbound.eisonline.com.netsolmail.net. [206.188.198.64]. The error that the other server returned was: 550 5.0.0 <support@eisonline.com>... User unknown So..... Since our programmer in chief is un-reachable, I have a question about the in-game upgrade function. Has anyone RECENTLY (last week or so) successfully used the TWGS upgrade feature? At this point I don't care if I have to pay a couple of bucks to get some more nodes. I never needed 100 to start. I just want to know if it's an automated process (that still works) or does it require intervention from someone that is currently non-responsive? |
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| Author: | Micro [ Fri Jul 31, 2015 3:42 am ] |
| Post subject: | Re: Registration problems |
I think that feature generates an email to support@eisonline.com I sent a message to him on FaceBook: https://www.facebook.com/john.pritchett.750 |
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| Author: | Slinky [ Sun Aug 02, 2015 10:00 am ] |
| Post subject: | Re: Registration problems |
I sent him a message via Facebook also. I hope he checks his "other" folder. I find it hard to believe that he's the only person in the world that has access to registration records. I suppose not many people are trying to register or recover numbers anymore, so this is a non-issue to everyone but me 
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| Author: | Star Killer [ Sun Aug 02, 2015 11:24 am ] |
| Post subject: | Re: Registration problems |
Slinky wrote: I sent him a message via Facebook also. I hope he checks his "other" folder. I find it hard to believe that he's the only person in the world that has access to registration records. I suppose not many people are trying to register or recover numbers anymore, so this is a non-issue to everyone but me I Have emailed him as well to get my codes I lost in a HD crash and no reply. sk |
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| Author: | Slinky [ Mon Aug 03, 2015 7:11 am ] |
| Post subject: | Re: Registration problems |
JP replied to my e-mail with my old codes, so there is hope Star Killer 
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